Refunds Policy

Refund Eligibility

Refunds are considered on a case-by-case basis. Please ensure you review our terms before making a payment. Refunds may only be issued for unused credits within 30 days of purchase. If the credits have been partially used or the services have already been rendered, refunds will not be issued.

For subscription-based services, refunds may only be granted within the first 7 days of your billing cycle, provided no usage of the service has occurred.

Requesting a Refund

If you believe you qualify for a refund, please reach out to us via our contact page. Provide the following information to help us process your request efficiently:

• Your full name and contact information
• Your order number and transaction details
• The reason for your refund request

Our team will review your request and respond to you within 3 business days. If we require any additional information, we will notify you accordingly.

Non-Refundable Cases

Refunds will not be provided under the following circumstances:

• If credits have been partially or fully used.
• If the service has already been rendered, such as generating images or providing custom content.
• If the request is made after the 30-day refund window has passed.
• If the request is based on dissatisfaction with the content generated, as the service is based on AI and subject to the user's prompt input.
• If you have violated our Terms of Service or engaged in fraudulent activities.

Processing Time

Once your refund request is approved, it may take up to 7 business days for the amount to be reflected in your original payment method. Please note that the exact time may vary depending on your bank or payment provider's policies.

Refunds are processed in the same way as the original payment method. If you paid using a credit card, the refund will be credited back to the same card. If the payment was made via PayPal or another method, the refund will be issued to your account.

Special Cases

In certain exceptional circumstances, we may offer a refund outside of our normal refund policy. These cases may include:

• Service outages or disruptions that affect the delivery of the services.
• Charges made in error or unauthorized transactions.
• Any other extenuating circumstances that we deem appropriate.

These decisions are at our sole discretion and are handled on a case-by-case basis.

Contact Us

If you have any questions or concerns about our refund policy or wish to inquire about a refund, please contact us directly. We are here to assist you and resolve any issues promptly.